Fast Responses 

It is important that businesses can have technical issues dealt with as quickly as possible, to prevent any potential bottlenecks or loss of business. With IT support that can be contacted as problems occur and solutions delivered immediately, a considerable amount of time and money can be saved. 

Reduced Costs

It is clear that remote services make cost savings in terms of the travel expenses that are incurred by an on-site visit. This in turn means that the rates charged will be lower, so businesses should consider whether usual on-site services can be reduced. 

Increased Focus

According to a survey from Udemy, 70 percent of employees feel they are affected by distractions. These cause productivity to be lowered, so the removal of IT issues means one less distraction. Remote IT support that can deal with technical issues allows staff members to focus primarily on their own responsibilities. 

Increased Productivity

Tech support services that can resolve IT services faster mean that business operations can continue unhindered. In addition to this, staff are not diverted from their usual tasks so productivity will not be negatively impacted. 

Knowledge Sharing

While a technician that works on IT systems on site will probably do so alone, through remote communications the users in the organisation will be taken through every step of the maintenance or repairs. This means employees are more likely to learn a valuable skill and be able to do it for themselves in the future. 

Efficiency

Experts suppose that as many as 90 percent of IT issues can be dealt with remotely, with an even higher proportion in the case of software solutions. As a remote response offers a solution that is faster and without the physical presence of a technician, this is the preferred option for many companies. 

Installation & Setup - € 20,00/half hour

This could include installations on desktop or laptop computers, printers or any peripheral computer equipment. It could include installations of operating systems like Windows or Exchange server, DHCP server configuration, group policy configuration or server migration.

Incident Based Support - € 20,00/half hour

With remote support that responds to a particular incident, technical issues will be managed up until they are resolved. A number of parties may need to be involved, but a dedicated IT support team will focus on the issue until a solution is delivered.

Product Support - € 20,00/half hour

Remote IT support is often able to provide product support, offering product related information, or providing assistance with any product malfunctions. This kind of remote support is usually specific to the product type.

Monitoring Support - € 20,00/half hour

This may include network monitoring, website monitoring, server monitoring, performance tuning issues, event log monitoring, online connectivity issues, data retrieval, virus or malware removal, browser connection issues or system formatting issues.

Package One-Time

If your requests are occasional and you do not need an ongoing relationship, this solution is perfect to meet your needs. The reference prices can be found in the list of services and in case of clarification contact us and we will be happy to offer you all the necessary information.  

Package Subscription - € 600,00/month

If, on the other hand, you are looking for an ongoing relationship when it is important that you always relate to the same person and feel like a member of your team then this is the perfect solution to meet your needs. In case of clarification, contact us and we will be happy to offer you all the necessary information.  

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